Delivery & Collection

Supplier-sourced equipment

Most equipment is sourced after order or enquiry through authorised suppliers or distributors. Stock shown or discussed can change before supplier confirmation. ACR will confirm availability and advise the customer if an alternative, revised timing or cancellation is needed.

Delivery and collection arrangements

Eligible single Supply Only residential air conditioners may show ACR Subsidised Delivery at checkout. This is courier transport and is separate from Professional Installation and installation travel. ACR does not promise nationwide free delivery.

Unsupported capacities, multiple Supply Only air conditioners and accessory-only physical orders show Delivery Quote Required. ACR must confirm the courier charge before the order can be finalised or paid online. Some orders may instead be delivered to the installation site or collected only by prior arrangement.

A customer must provide accurate contact and address details and ensure someone authorised can receive the equipment. Delivery timing is an estimate until supplier stock and transport are confirmed.

Charges and remote locations

Professional Installation equipment has no separate ordinary courier charge because supply is handled through the installation workflow. This does not include free installation travel: site-specific travel remains governed by Installation Terms and is confirmed separately.

Other delivery, courier or handling costs may apply depending on the equipment, destination and order arrangement and are confirmed before fulfilment.

Inspecting goods

Check the number of packages and inspect for visible damage or obvious mismatch at delivery or collection. Record concerns on the delivery documentation where possible, take photographs and notify ACR promptly. Do not install visibly damaged or incorrect equipment until ACR has advised the next step.

Delays and failed delivery

Supplier, courier, weather, access or scheduling issues can delay fulfilment. ACR will provide a reasonable update and work with the customer on the available next step. Additional costs caused by an incorrect address, unavailable recipient or unsafe access may require customer approval before another attempt.