SERVICE VISITS
Service & Call-Out Terms
How bookings, call-outs, fault finding, quotations, repairs and assessed refrigerant work are handled.
Bookings and attendance
Service visits are available in ACR’s service regions subject to technician availability, location and the information provided. A booking is confirmed only when ACR agrees the date or appointment window. The customer must provide reasonable access to the equipment and disclose known access or site constraints.
Call-out and fault finding
The current Call Out Fee is R550,00 and covers ACR attendance as described on the service product. Where ACR proceeds with qualifying work during the visit, the call-out fee may be credited or deducted against that work where applicable; ACR will confirm whether the rule applies before work proceeds.
Fault Finding is priced dynamically at R550,00 from its WooCommerce service record. Diagnostic labour identifies the likely fault. Repairs, parts and refrigerant are separate unless expressly authorised.
Estimates and approval
Where the required work is not already covered by an agreed service, ACR will explain the proposed work and charge and obtain approval before proceeding where reasonably possible. A quote may change if diagnosis or site conditions reveal a materially different requirement, but additional work is not undertaken without appropriate customer authorisation.
Refrigerant and re-gas work
Adding refrigerant alone is not automatically the correct repair. Refrigerant type, quantity required, system condition and whether a leak or another fault exists must be assessed. Leak repair, parts or a larger refrigerant quantity may require a separate quotation.
Travel, rescheduling and cancellations
Travel charges may apply outside the normal local area, including sites more than approximately 20 km from the applicable local service area. ACR confirms any applicable charge before the visit. Please give reasonable notice to reschedule or cancel; a reasonable charge may apply where travel has begun or time and resources were reserved, subject to applicable law and the circumstances.
Service quality and follow-up
ACR performs authorised services with reasonable care and skill. If a concern relates to the work performed, contact ACR promptly with the service details. Product defects and manufacturer cover are handled under Warranty.